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Remote Tech Support
Some problems don't need anyone to touch your computer. With your permission, we can connect using a legitimate remote-support tool to troubleshoot software issues, settings and setup questions while you watch. If it turns out the problem needs hands-on work, we'll tell you what the next step would be.
Sound familiar?
- A program won't open or keeps crashing
- Can't find a setting or feature
- Email or browser not behaving
- Questions about setting something up
What’s included
- A clearly defined support session
- Software troubleshooting
- Help with supported settings and setup
- Recommendations for next steps
Not included
Quoted separately, with your approval
- Hardware problems that need hands-on work
- Issues that can't be safely handled remotely
Good to know
- Sessions are up to 45 minutes.
- We use a reputable, well-known remote support tool that you start and can end at any time.
- We only connect with your explicit permission, you can watch everything, and you can end the session at any time.
- Access doesn't stay on after the session ends.
- You won't be asked to install anything until we've reviewed your request and agreed on a time.
Questions about this service
Is it safe to let someone connect to my computer?
It's safe when you know who you're working with and you started the request yourself. Never let someone connect who contacted you out of the blue — that's a common scam.
What if you can't fix it remotely?
We'll explain what's going on and whether a drop-off appointment makes sense.